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You can write us directly to our personalized support WhatsApp specifying what your need or problem is, one of our specialists in Spanish will be happy to talk with you and help you solve your concern or problem.

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Our technical support team is available during working office hours from Monday to Saturday, from 8 am to 8 pm Colombia UTC-5 time . We strive to respond to all WhatsApp messages within 12 business hours.

During non-business hours and on Sundays we have our Artificial Intelligence system called MaJuTina IA , meet MaJuTina IA , our friendly WhatsApp bot available to assist you even when our team is not available. We understand that your questions and needs may arise at any time, including non-business hours and weekends. That is why we have implemented MaJuTina , your 24/7 virtual assistant.

What can MaJuTina AI do for you? With a vast and ever-expanding knowledge base, MaJuTina AI has been trained to answer common questions and provide automated solutions. Whether you have questions about our products and services, technical issues, or just need guidance, MaJuTina AI is here to help .